Welcome to the Hair D-J Glamour Studios FAQ page. We’ve answered some of the most common questions about our products, orders, shipping, and returns. If you need further assistance, please don’t hesitate to contact us.

1. What products do you sell?

We offer a wide range of premium hair products, including:

• Human Hair Wigs
• Hair Bundles
• Lace Front Wigs
• Closure and Frontal Wigs
• Hair Care Products
• Hair Accessories

2. Are your wigs made from 100% human hair?

Many of our wigs are made from 100% human hair. Each product page clearly indicates the hair type, texture, and specifications. Please read the product description before placing your order.

3. How do I choose the right wig?

Each product includes detailed information such as:

• Hair texture
• Hair length
• Lace type
• Density (where applicable)
• Color
• Cap construction

If you’re unsure which wig is right for you, feel free to contact us for assistance.

4. How do I place an order?

Simply:

1. Browse our products.
2. Select your preferred item.
3. Choose any available options (such as length or color).
4. Add the item to your cart.
5. Proceed to checkout.
6. Enter your shipping information.
7. Complete your payment securely.

You will receive an order confirmation email after your purchase.

5. Which payment methods do you accept?

We accept secure payment methods available during checkout, including supported debit cards, credit cards, Mobile Money, and other payment options provided by our payment partners.

6. Do you offer nationwide delivery in Ghana?

Yes. We deliver across Ghana. Delivery times and shipping fees may vary depending on your location.

7. Do you ship internationally?

International shipping may be available for selected locations. Please contact us before placing your order if you are outside Ghana.

8. How long does delivery take?

Delivery times vary depending on your location and product availability.

Estimated delivery:

• Greater Accra: 1–3 business days
• Other Regions in Ghana: 2–7 business days

Delivery times are estimates and may be affected by factors beyond our control.

9. How can I track my order?

Once your order has been processed and shipped, we will provide tracking information (where available) or notify you about the delivery status.

10. Can I cancel my order?

Yes, you may cancel your order before it has been processed or shipped.

Once an order has been shipped, it cannot be cancelled.

11. What is your return policy?

Returns are accepted only under specific conditions, such as receiving:

• The wrong item
• A damaged product
• A defective product

Returned items must be unused, unworn, and in their original packaging. Please refer to our Refund & Return Policy for complete details.

12. Can I return a wig after wearing it?

No. For hygiene reasons, wigs that have been worn, washed, cut, styled, dyed, or otherwise altered cannot be returned or exchanged unless they arrived damaged or incorrect.

13. What should I do if I receive the wrong item?

Please contact us within 48 hours of receiving your order and include:

• Your order number
• Photos of the item received
• A brief description of the issue

We’ll work quickly to resolve the problem.

14. Are your product photos accurate?

We strive to display our products as accurately as possible. However, slight differences in color may occur due to lighting, photography, or your device’s display settings.

15. How do I care for my wig?

To keep your wig looking its best:

• Wash it with products suitable for the hair type.
• Allow it to air dry whenever possible.
• Store it on a wig stand.
• Avoid excessive heat unless the wig is heat-friendly.
• Brush gently using a wide-tooth comb or wig brush.

Always follow any care instructions provided with your purchase.

16. How can I contact Hair D-J Glamour Studios?

If you have any questions or need assistance, we’re here to help.

Website: https://hairde-jglamourstudios.com/

Email: Jennybs2021@gmail.com

Phone: +(233) 535-062108

Business Hours:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 4:00 PM
• Sunday: Closed

Thank you for choosing Hair D-J Glamour Studios. We appreciate your trust and look forward to helping you find the perfect hair products for your style.